Shipping & Returns
Shipping Policy
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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We do offer international shipping. For orders outside the US, please head to our Etsy page.
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When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
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If you haven’t received your order within 15 business days of receiving your shipping confirmation email, please contact us at bandacandles@gmail.com with your name and order number, and we will look into it for you.
Return & Exchange Policy
We currently do not accept returns or cancelations.
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In the event that your order arrives damaged in any way, please email us as soon as possible at bandacandles@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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If you have any further questions, please don't hesitate to contact us at bandacandles@gmail.com